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HOW IT WORKS
Six steps.
A dedicated team.
Our process ensures that every team we build is the right fit for your operation, with qualified professionals, operator-specific training and ongoing oversight.
You maintain full visibility, with the confidence of a partner that understands the demands of private aviation.
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2
3
4
5
6
Operational Assessment
We learn how you operate.
We review your aircraft, schedules, workload, procedures, systems, communication structure and coverage requirements.
Candidate Screening & Matching
We identify the right fit.
We screen experienced flight dispatchers who hold a valid AFAC-issued dispatcher license, evaluating their qualifications, aviation experience and operational fit for your specific operation.
Client Interview & Approval
You make the final decision.
We present a shortlist of qualified candidates and your team conducts the final interviews and approves the professionals who will support your operation.
Operator-Specific Training
We prepare your dedicated team around your operation.
Training covers your aircraft, SOPs, systems, software, communication standards, escalation procedures and day-to-day operational requirements.
Team Launch & Integration
Your dedicated team goes live.
We establish schedules, access, communication channels, support responsibilities, escalation paths and handoff procedures.
Your operation can maintain direct communication with the team as needed.
Ongoing Oversight & Reporting
You maintain visibility after launch.
We continue to manage the team and provide structured reporting so you can see how your operation is supported in real time.
REPORTING & VISIBILITY
Transparency
that keeps you ahead.
We provide structured reporting and visibility so you always know how your dedicated team is performing.
Agreed KPIs
Performance metrics aligned with your operation.
Working Hours
Visibility into hours worked by your dedicated team.
Attendance
Clear records of attendance and schedule adherence.
Focused on your goals
We stay focused on what matters most — safe, efficient operations and an exceptional experience for your passengers.
Shift Coverage
Visibility into assigned shifts and operational coverage.
Operational Activity
Reporting on the activity supported by the team.
Workspace Visibility
Optional secure camera access to the workspace for additional visibility.
A STRONGER FOUNDATION
A professional environment
in Mexico City.
Your dedicated team works from a secure, modern facility with fully equipped workstations, redundant infrastructure and a professional environment designed for aviation operations.
OPERATIONAL CLARITY
Support without changing operational control.
OnCue provides dedicated aviation support within each operator’s established procedures, systems and service standards. Our teams support planning, coordination, monitoring and day-to-day operational workflows without changing the operator’s authority or responsibilities.
Operational control and final flight authority remain with the certificated operator.
Our role is to provide experienced, consistent support around the way your operation already works — with clear procedures, communication and accountability.
OPERATIONAL EXCELLENCE
Support throughout every mission.
1
Pre-Flight Coordination
Planning, permits and coordination.
2
Active Flight Monitoring
Monitoring, weather and real-time updates.
3
In-Flight Support
Crew assistance and changing operational needs.
4
Post-Flight
Closeout, reporting and continuity into the next mission.
