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BUILT ON REAL AVIATION EXPERIENCE
15+
YEARS
24 / 7 / 365
7,000+
FLIGHTS
30–50%
Private aviation operating experience
Operational coverage
Supported through our team’s aviation experience
Potential staffing cost savings
THE ONCUE DIFFERENCE
Built around the way you operate.
OnCue builds dedicated dispatch teams around each operator’s aircraft, schedules, systems, procedures and coverage requirements. From candidate selection and operator-specific preparation to ongoing oversight and reporting, every team is designed to support your operation within your systems, procedures and service standards — with greater visibility and a more efficient cost structure.
We understand your operation
We review your schedules, aircraft, workload, procedures, systems and coverage requirements.
We select the right candidates
We screen experienced dispatch professionals for relevant experience, operational fit and AFAC credentials. You conduct the final interview and approval.
We onboard and train your dedicated OnCue team
Your team is trained around your aircraft, procedures, software, communication standards and internal workflows.
You maintain full visibility
You receive ongoing reporting on agreed KPIs, working hours, attendance, shift coverage and supported operational activity.
BUILT FROM FIRSTHAND EXPERIENCE
OnCue was born from a need we experienced ourselves.
Our team brings more than a decade of firsthand private aviation operating experience. Through Fly Business Aviation, that experience included operating bases in Cabo San Lucas, Cancún and Toluca, where we learned how to build high-performing aviation teams capable of delivering the responsiveness, consistency and service standards private aviation demands.
When Fly Business Aviation expanded into the United States, we encountered the same need for experienced, reliable support — but within a significantly different staffing-cost environment. Salaries, benefits, recruiting, overtime and round-the-clock coverage made the same functions considerably more expensive to maintain entirely in-house.
That contrast created the need for OnCue.
We built OnCue to give aviation operators dedicated support teams with the consistency, visibility and experience they expect — through a more efficient staffing model.
"We built the model we wished we had as operators.”
Elliot Ross Surgenor
Founder, OnCue Aviation Dispatch
LinkedIn ↗ | Featured by Avinode ↗
THE ECONOMICS OF A DEDICATED TEAM
What could your current staffing model be costing you?
Every operation is different. Tell us about your current staffing, coverage and support requirements and we’ll prepare a tailored comparison between your existing structure and an OnCue dedicated-team model.
MEXICO CITY OPERATIONS CENTER
In-house-style support.
A more efficient structure.
Our Mexico City Operations Center provides a secure, professional environment with dedicated teams, managed facilities and the infrastructure to support your operation — with the same alignment, communication and reliability as an in-house team.
Dedicated workstations
Secure, fully equipped workstations for your team.
North American Time-Zone Alignment
Seamless coverage during the same operating hours as U.S. and North American operators.
Aviation Talent
Access to experienced aviation professionals with relevant industry knowledge and AFAC credentials.
Cost-Efficient Growth
Scale your support with a more efficient cost structure than traditional in-house staffing.
CUSTOMER SERVICE
Your customer service team. Built around your operation.
OnCue builds Mexico City-based customer service teams trained around your procedures, systems, communication standards and client experience, with ongoing management and oversight. The result is a seamless, consistent experience for your passengers and clients.
Candidate Selection
Experienced professionals with a focus on service.
Operator-Specific Training
Trained on your procedures, systems and standards.
Dedicated Team
A team focused on your operation.
Ongoing Management & Oversight
Continuous support, guidance and performance review.
ALWAYS ON
24/7 coverage for wherever you fly.
DAY
Our teams provide continuous support, so you always have experienced people looking after your operation.
Operational support when your day begins.
EVENING
Smooth handoffs and continued coverage.
OVERNIGHT
Your operation never stops.
WEEKENDS & HOLIDAYS
Reliable support,
365 days a year.
SAME COMMITMENT. EVERY HOUR. EVERYWHERE.
